Anonymous Gift Policy
Last updated: November 4, 2026
Last updated: November 4, 2026
Sending a gift without your name, or without knowing the address, can be a lovely surprise. It can also be used to frighten or pressure someone. This policy explains how we keep anonymous gifts kind and safe. You must accept it at checkout before you can send a gift anonymously or without an address.
1. What "anonymous" means
- The recipient does not see your name, e-mail, phone or any other detail about you — not on the card, the packaging, the address page, the delivery or any message from us.
- You may sign the card with a hint ("Someone from your book club") or with nothing.
- We still know who you are. You give us your real name and contact details, and we keep them with the order (see the Privacy Policy). Anonymous means anonymous to the recipient, not to us.
2. When we will not send an anonymous gift
We will refuse or cancel an anonymous or no-address gift (with a full refund) if:
- you tell us, or we have reason to believe, that the recipient has asked you not to contact them, or that a court order, peace bond or similar order prevents you from contacting them;
- the card message, the choice of items or the instructions are threatening, intimidating, sexual, insulting, or refer to the recipient's private life in a way that could frighten them;
- it is one of several gifts to the same person that, together, look like unwanted attention (we review any second anonymous gift from the same sender to the same person within 30 days);
- the recipient has told us they do not want gifts from unknown senders (see §4);
- the recipient appears to be a child and the sender is not a parent or guardian known to the household.
We decide these cases ourselves and do not have to give the details of our reasons. We would rather refuse a kind gift than deliver a frightening one.
3. Your promise as the sender
By sending an anonymous or no-address gift you confirm that:
- you know the recipient personally, and believe they will welcome the gift;
- you are not barred from contacting them by anyone or anything;
- the gift is not meant to frighten, pressure, track or embarrass them;
- you will not use our service to find out where someone lives.
4. What the recipient can do
- Refuse the gift at the door. We take it back; no questions asked.
- Ask us, at hello@guessgift.com, not to deliver any more gifts from unknown senders to their address. We keep that request and check it on every future anonymous order.
- Contact us if a gift made them feel unsafe. We take it seriously, keep the sender's details private unless the law requires otherwise, and block the sender from future anonymous orders.
5. Sending without an address ("No address needed")
- You give us the recipient's name and their e-mail address or phone number. We send them one e-mail with a private link where they can enter a delivery address, or, if we only have a phone number, we call them once to ask. Neither the e-mail, the page nor the call names you if you chose anonymous.
- The link works for 5 days, and never later than the day before the delivery date.
- We never tell you the address, phone number or any other detail the recipient gives us. You only see "Address received" and the delivery status.
- If the recipient does not use the link in time, or declines, the order is cancelled and refunded in full (the gift is not prepared until an address is received).
- We use the recipient's contact details only to ask for the address and arrange delivery, and delete them afterwards (see the Privacy Policy §5). We never send them marketing. The message says who we are and why we are writing, and includes a "don't contact me again" link that stops all further gifts and messages to them.
6. If the gift is refused or cannot be delivered
We tell you only that the gift "could not be delivered". We do not pass on what the recipient said, where they are, or any other detail. Refunds follow the Refunds and Cancellations Policy §6, except that if we cancel under §2 or the recipient declines under §5, you get a full refund.
7. When we must share who you are
We keep your identity confidential from the recipient. We will disclose it only where the law requires us to — for example, to the police with a lawful request, or under a court order — or if we believe someone is in immediate danger.