Delivery Policy

Last updated: November 4, 2026

1. Who delivers

Gifts are delivered by GuessGift or a trusted courier. Either way, the rules in this policy apply, and we remain responsible to you for the delivery.

2. Where we deliver

Fredericton delivery area — delivery is included in the gift price. The checkout checks the address and tells you straight away if it is outside the area. For a few outlying addresses, we confirm delivery when we review your request.
Other parts of New Brunswick — not available yet. When we add an area it appears at checkout with its price.
We do not ship gifts by post at this time.

3. When we deliver

Delivery days: Monday to Saturday, except public holidays and other days on which shops must close in New Brunswick (including Easter Sunday). We do not deliver on Sundays at this time. Deliveries take place between 10:00 and 18:00 Atlantic time, in the delivery window you choose at checkout.
You choose the delivery date at checkout. The earliest date shown is the earliest we can prepare and deliver your gift.
A specific time window inside the day, if offered, is a separate service with its own price.
Same-day or next-day delivery is offered only when shown at checkout, for orders placed before 12:00 noon Atlantic time (on the delivery day for same-day, the day before for next-day).
The delivery date is fixed only when your payment arrives and your order is confirmed (see Terms §4). If payment arrives late, the earliest date may move; we tell you before it does.

4. What we need from you

The recipient's full name and a complete street address (with unit / buzzer number).
A phone number for the recipient that will be answered on the delivery day. It is required for same-day delivery and for "No address needed"; otherwise optional but helpful — without it, we cannot call if nobody comes to the door.
Anything that helps us hand the gift over: back entrance, reception desk, business hours of a workplace, a hospital's rules for deliveries.
If you do not know the address, use "No address needed" — see the Anonymous Gift Policy §5.

5. Handing over the gift

We hand the gift to the recipient or to an adult at the address who agrees to take it (family member, reception, nurses' station).
We hand every gift over in person. We leave a gift at the door only if you expressly allowed it in your order ("Leave at door if no one answers"). Even then, we will not leave it in freezing or very hot weather, or where it is not protected from the street. If nobody is home and you have not allowed this, we follow §6.
Proof of delivery. We record the time, and either the first name of the person who took the gift or a photo of the gift where it was left. We avoid taking photos of people or the inside of a home. The photo is kept privately and shown only to you on request, and to deal with a problem. See the Privacy Policy.
When the gift is handed over or left as agreed, it counts as delivered.

6. If nobody is home

We knock or ring, call the recipient's phone if you gave one, and wait a reasonable time.
If we still cannot deliver, we take the gift back and tell you the same day.
We make one more attempt at no cost, on a day we agree with you or the recipient. That is two attempts in total.
If the second attempt also fails, see §7.

7. Gifts that cannot be delivered

If the gift cannot be delivered after the attempts above, because the details were wrong, or because the recipient refused it, we hold it for 7 days. You can ask for a new delivery (at the delivery fee shown), to the same or a corrected address. After that, food items are donated or discarded. Refunds in these cases follow the Refunds and Cancellations Policy §6.

8. Delays

Severe weather, road closures and similar events can delay a delivery. We do not deliver when conditions are not safe. If a delay happens, we tell you as soon as possible and agree a new date. If the new date no longer works for you, see the Refunds and Cancellations Policy §6.

9. Updates you receive

We e-mail you when the gift is out for delivery and when it is delivered (or if an attempt fails). The recipient gets no messages from us unless delivery needs their help (for example, a phone call on the doorstep) — and never any marketing.

10. Contact

hello@guessgift.com. Please include your order number (GG-…).