Questions

Questions

How do I pay?

By Interac e-Transfer. After we confirm your order, we e-mail you the payment details. Once payment is received, your gift is prepared.

How long do I have to pay?

The deadline is in the payment e-mail. If the payment doesn't arrive in time, the order is cancelled and the date is released.

Is delivery included?

Yes, in Fredericton. Other parts of New Brunswick are coming later.

Can I order for today or tomorrow?

Sometimes. If checkout offers same-day or next-day delivery for your address, we can do it; if it doesn't, the earliest date shown is the earliest we can.

Can I stay anonymous?

Yes. Choose anonymous sending at checkout and the recipient won't be told who sent the gift. Anonymous gifts follow our Anonymous Gift Policy, and we may decline an order that doesn't meet it.

What if I don't know their address?

Choose "No address needed" and give us the recipient's phone number. We contact them privately to ask where to deliver.

What does Exceptional include?

Our largest gifts. After you order, we contact you to confirm the details before anything is charged.

What about allergies?

Tell us at checkout. Each item keeps its original label, so ingredients can always be checked.

Do you include wine or other alcohol?

No, not at this time.

Can I cancel?

Yes. What you get back depends on how far along the order is; the Refunds and Cancellations Policy explains it.

Do you deliver outside Fredericton?

Not yet. Other parts of New Brunswick are coming later.

Anything else: hello@guessgift.com